Impressum

PLEASE NOTE: NOT EVERY COUNTRY WE ARE SHIPPING TO IS CURRENTLY COVERED BY THE DHL RETURNS PROCEDURE. IN CASE OUR STANDARD PROCEDURE IS NOT APPLICABLE FOR YOUR COUNTRY, OUR CUSTOMER SERVICE WILL OFFER YOU AN ALTERNATIVE SOLUTION.

1. REPAIRS & DAMAGED ITEMS

DURING PRODUCTION, AFTER PRODUCTION AS WELL AS BEFORE SHIPPING TO YOU, A STRICT QUALITY CONTROL WILL BE APPLIED ON ALL R FINGER ITEMS TO ENSURE PRIME QUALITY AND FREE OF DEFECTS AT THE TIME WE SHIP YOUR ORDER. IN THE EXCEPTIONAL CASE YOU RECEIVED A DAMAGED ITEM WITH DEFECTS, PLEASE GET IN TOUCH WITH OUR CUSTOMER SERVICE

CONTACT@TEOFIT.COM

IF THE ARTICLE WAS DEFECT AT THE TIME OF SHIPPING AND IF THE DEFECT OF THE ARTICLE IS NOT A RESULT OF INAPPROPRIATE HANDLING OF THE ITEM BY THE CUSTOMER. FURTHER TO THAT, USUAL AND INEVITABLE DEVIATIONS OF THE MATERIAL IN QUALITY, COLOR, SIZE OR DESIGN ARE NOT CLAIMABLE.

2 . CONTACT OUR CUSTOMER SERVICE

FOR ALL QUERIES WHICH STILL EXIST AFTER STUDYING THE CONTENT OF OUR WEBSITE AND CUSTOMER SERVICE SECTION, PLEASE CONTACT OUR CUSTOMER SERVICE UNDER

TEOFIT BY NEUES

TEOFIT

REDINGSTRASSE 4

8280 KREUZLINGEN

SWITZERLAND

CONTACT@TEOFIT.COM

WE WILL BE AT YOUR SERVICE AND TRY TO REPLY YOUR EMAIL WITHIN 24 HOURS.

TEOFIT BY NEUES

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Cancellation policy & cancellation form

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Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed:

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A. Cancellation policy

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Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

To exercise your right of withdrawal, you must (Teofit Redingstrase 4, 8280 Kreuzlingen , Schweiz, email: contact@teofit.com) by means of a clear statement (eg. a letter or e-mail sent by post) informing you of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this contract, we shall reimburse you for any payments we have received from you without delay and at the latest within fourteen days from the date on which we received notice of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

You bear the immediate costs of returning the goods. The direct costs of the return are estimated with regard to such goods, which can not normally be returned to us by mail due to their nature (forwarding goods), for each such goods to a maximum of about 6.90 euros.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Exclusion or premature termination of the right of withdrawal

The right of revocation expires prematurely in contracts for the delivery of sealed goods, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

General information

1) Please avoid damage and contamination of the goods. Please return the goods in their original packaging with all accessories and all packaging components back to us. Please provide suitable packaging for sufficient protection against transport damage.

2) Please do not return the goods to us unfree.

3) Please note that the above-mentioned items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

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B. Withdrawal form

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If you want to revoke the contract, please fill out this form and send it back.

TeoFit, Redingstrasse 4, 8280 Kreuzlingen , schweiz, email: contact@teofit.com

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

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Ordered on (*) ____________ / received on (*) __________________

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Name of the consumer (s)

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Address of the consumer (s)

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Signature of the consumer (s) (only when notified on paper)

_________________________

date

(*) Delete as appropriate

Dispute settlement

The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr. You can find our email address in the imprint above.

We are not willing or obliged to participate in dispute resolution proceedings before

a consumer arbitration board.