TeoFit by Neues
Konstanzerstrasse 5
8280 Kreuzlingen
Schweiz
Tel.: 078-2223002
E-Mail: contact@teofit.com
Sales tax identification number according to § 27 a sales tax law: ------------------
EU Commission online dispute resolution platform: http://ec.europa.eu/consumers/odr
We are neither obligated nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
Responsible i.S.d. Section 55 (2) RStV:
Christian Kaiser, Konstanzerstrasse 5, 8280 Kreuzlingen, Switzerland
1. ORDER PLACEMENT
1.1 TO PLACE AN ORDER VIA THE ONLINE BOUTIQUE OF R FINGER, SIMPLY CHOOSE THE ARTICLE YOU LIKE AND CLICK THE BUTTON „BUY NOW“ BELOW THE ARTICLE PICTURE AT THE RIGHT HAND SIDE.
1.2 YOUR ORDER WILL BE PLACED AUTOMATICALLY IN YOUR SHOPPING BAG.
1.3 IF YOU WISH TO FINISH YOUR SHOPPING, PLEASE CLICK „SHOPPING BAG“. THE SYSTEM WILL GUIDE YOU STEP BY STEP THROUGH THE ORDER PLACEMENT PROCESS.
1.4 AFTER A SUCCESSFUL ORDER PLACEMENT YOU WILL GET AN ORDER CONFIRMATION TO THE EMAIL ADDRESS WHICH YOU ENTERED DURING THE PLACEMENT PROCESS. AS SOON AS YOUR ORDER HAS BEEN PAID, PROCESSED AND PICKED UP BY DHL, YOU WILL GET ANOTHER EMAIL CONTAINING THE TRACKING NUMBER OF YOUR SHIPMENT.
2. PAYMENT
YOUR ORDER CAN BE PAID BY
ADDITIONAL PAYMENT OPTIONS WILL BE ADDED IN THE UPCOMING WEEKS.
2.1 WE OFFER YOU TO SETTLE THE AMOUNT OF YOUR ORDER BY PREPAYMENT VIA BANKTRANSFER. JUST SELECT “PREPAYMENT” IN THE ORDER PROCESS. PLEASE TRANSFER THE FULL AMOUNT PAYABLE TO OUR ACCOUNT INDICATED IN THE INVOICE SENT TO YOU WITHIN 5 WORKING DAYS. AFTER WE RECEIVED YOUR FULL PAYMENT, WE WILL SHIP OUT YOUR ORDER IMMEDIATELY. IN CASE THE AMOUNT PAYABLE WAS NOT SETTLED WITHIN 5 WORKING DAYS, WE ARE ENTITLED TO CANCEL YOUR ORDER.
2.2 YOU MAY ALSO CHOOSE PAYPAL TO SETTLE THE PAYMENT OF YOUR ORDER. AFTER ENTERING ALL NECESSARY DATA, YOU WILL BE DIRECTLY TRANSFERED TO THE PAYPAL WEBSITE. THERE, YOU EITHER ENTER YOUR EXISTING PAYPAL ACCOUNT OR CREATE A NEW ACCOUNT IF YOU DON’T HAVE AN ACCOUNT UP TO NOW. AFTER RELEASING AND CONFIRMING THE PAYMENT IN YOUR PAYPAL ACCOUNT, YOU WILL BE DIRECTLY TRANSFERRED BACK TO THE WWW.RFINGER.COM ONLINE BOUTIQUE AND THE ORDER PLACEMENT PROCESS IS FINALIZED. AFTER WE RECEIVED A NOTICE FROM PAYPAL WHICH CONFIRMS YOUR PAYMENT, WE WILL IMMEDIATELY PROCESS YOUR ORDER AND SHIP.
3. SHIPPING, DELIVERY, CUSTOMS AND IMPORT DUTIES
ALL SHIPMENTS ARE CARRIED OUT BY DHL. THE ORDERED ARTICLES WILL BE SENT TO THE INDICATED INVOICE AND/OR DELIVERY ADDRESS.
3.1 AFTER RECEIVING YOUR PAYMENT, WE SEND OUT YOUR PURCHASES AT ONCE. PLEASE NOTE THAT OUT OF STOCK SITUATION, PAYMENT AUTHORIZATION PROBLEMS AS WELL AS EXTERNAL FACTORS WHICH ARE NOT INFLUENCED BY US MAY DELAY YOUR SHIPMENT BY 7-9 DAYS.
3.2 AFTER SENDING YOUR ORDER, YOU WILL RECEIVE AN EMAIL TO YOUR INDICATED EMAIL ACCOUNT WHICH WILL PROVIDE YOU WITH A TRACKING NUMBER. WITH THIS TRACKING NUMBER, YOU ARE ABLE TO CHECK THE SHIPPING STATUS OF YOUR ORDER ON WWW.DHL.COM.
3.3 FOR SHIPMENTS WITHIN THE EUROPEAN UNION (EU), NO FURTHER TAXES AND/OR DUTIES HAVE TO BE PAYED BY YOU/THE RECEIVER WHEN RECEIVING THE ORDER. ALL DELIVERIES OF ORDERS TO DESTINATIONS OUTSIDE OF THE EU, YOUR ORDER MIGHT BE SUBJECT TO TAXES OR DUTIES OR IMPORT FEES OR ALSO SURCHARGES WHEN ARRIVING YOU. POSSIBLE TAXES AND DUTIES, IMPORT DUTIES AND SURCHARGES HAVE TO BE PAYED BY YOU AND WILL BE INVOICED AND COLLECTED BY DHL WHEN HANDING OVER THE ORDER TO YOU. YOU MAY CHECK THE PAYABLE AMOUNT WITH YOUR NATIONAL CUSTOMS BUREAU OR SIMILAR INSTITUTIONS. IF YOU REFUSE TO PAY THESE CHARGES, THE SHIPMENT WILL BE RETURNED TO US AT OUR EXPENSE. PLEASE NOTE THAT WE HAVE TO DEDUCT ANY RELATED CHARGES FROM THE REFUND OF YOUR ORIGINAL PURCHASE.
3.4 SHIPPING COSTS AND ESTIMATED SHIPPING TIMES
3.5 WE OFFER TO DELIVER YOUR ORDER TO ANOTHER ADDRESS THAN YOUR OWN ADDRESS. THIS WILL ALLOW YOU TO HAVE A GIFT BE SENT DIRECTLY TO THE RECEIVER INSTEAD OF TO YOU.
3.6 ALL ORDERS ARE COVERED BY INSURANCE UNTIL THEY ARRIVE AT YOUR ADDRESS.
4. RETURNS
IF YOU WISH TO EXCHANGE OR RETURN AN ITEM, PLEASE NOTE THE FOLLOWING:
4.1 FOR EASY, CONVENIENT AND EFFICIENT HANDLING OF YOUR RETURN REQUEST, PLEASE FOLLOW THE FURTHER DESCRIBED PROCEDURE.
IF YOU WISH TO RETURN AN ITEM, PLEASE GET IN TOUCH WITH OUR CUSTOMER SERVICE AND APPLY FOR A RETURN
CONTACT@TEOFIT.COM
AFTER CHECKING AND ACCEPTING YOUR APPLICATION FOR RETURN, YOU WILL RECEIVE AN EMAIL FROM DHL DIRECTLY. THIS EMAIL WILL CONTAIN A DHL RETURN SLIP IN THE ATTACHMENT. PLEASE PRINT-OUT THIS RETURN SLIP AND ATTACH IT ON THE OUTSIDE OF THE RETURN-PACKAGE. AFTER THAT, PLEASE BRING THE RETURN-PACKAGE TO YOUR LOCAL POST OFFICE FOR CONVENIENT RETURN TO US. ADDITIONAL INFORMATION IS AVAILABLE ON THE DHL RETURN SLIP. ALL WISH-TO-RETURN ITEMS HAVE TO BE RETURNED IN ORIGINAL PACKING. FURTHER TO THAT, THE RETURN SLIP AS WELL AS OUR INVOICE.
ALL WISH-TO-RETURN ITEMS HAVE TO BE RETURNED IN ONE SHIPMENT. IN CASE THE RETURN IS DONE IN PARTIAL SHIPMENTS, WE MAY REFUSE TO ACCEPT THESE PARTIAL SHIPMENTS.
ALL RETURNS HAVE TO BE SENT TO THE FOLLOWING ADRESS:
TEOFIT BY NEUES
Z.HD. NEUES
KONSTANZERSTRASSE 5
8280 KREUZLINGEN
SWITZERLAND
PLEASE NOTE: NOT EVERY COUNTRY WE ARE SHIPPING TO IS CURRENTLY COVERED BY THE DHL RETURNS PROCEDURE. IN CASE OUR STANDARD PROCEDURE IS NOT APPLICABLE FOR YOUR COUNTRY, OUR CUSTOMER SERVICE WILL OFFER YOU AN ALTERNATIVE SOLUTION.
5. REPAIRS & DAMAGED ITEMS
DURING PRODUCTION, AFTER PRODUCTION AS WELL AS BEFORE SHIPPING TO YOU, A STRICT QUALITY CONTROL WILL BE APPLIED ON ALL R FINGER ITEMS TO ENSURE PRIME QUALITY AND FREE OF DEFECTS AT THE TIME WE SHIP YOUR ORDER. IN THE EXCEPTIONAL CASE YOU RECEIVED A DAMAGED ITEM WITH DEFECTS, PLEASE GET IN TOUCH WITH OUR CUSTOMER SERVICE
CONTACT@TEOFIT.COM
IF THE ARTICLE WAS DEFECT AT THE TIME OF SHIPPING AND IF THE DEFECT OF THE ARTICLE IS NOT A RESULT OF INAPPROPRIATE HANDLING OF THE ITEM BY THE CUSTOMER. FURTHER TO THAT, USUAL AND INEVITABLE DEVIATIONS OF THE MATERIAL IN QUALITY, COLOR, SIZE OR DESIGN ARE NOT CLAIMABLE.
6. REFUNDS
WE TRY OUR VERY BEST TO PROCESS A REFUND AS SOON AS POSSIBLE. PLEASE UNDERSTAND THAT A RETURN PROCESS CAN TAKE UP TO 14 DAYS. THE REFUND CAN ONLY BE EXECUTED VIA THE PAYMENT METHOD CHOSEN DURING THE ORDER PLACEMENT.
IN CASE OF A REFUND, THE CREDIT WILL GO TO THE INDIVIDUAL DEBITED DURING THE ORDER PLACEMENT.
7. FREE RETURN SHIPMENT
TO PROVIDE YOU WITH A FREE RETURN SHIPMENT, PLEASE CAREFULLY READ POINT 4 “RETURNS” OF THIS SECTION. IT WILL GIVE YOU AN IDEA UNDER WHICH CONDITION WE WILL PROVIDE FREE RETURN SHIPMENT AND UNDER WHICH CONDITION WE HAVE TO CHARGE YOU WITH TRANSPORTATION COSTS, IMPORT FEES, TAXES AND DUTIES IN RELATION WITH THE RETURN.
8. SECURITY & PRIVACY POLICY
WE PROVIDE DETAILED INFORMATION TO YOU CONCERNING PRIVACY POLICY AND SECURITY OF OUR WEBSITE, OUR ONLINE BOUTIQUE AS WELL AS THE VARIOUS PAYMENT METHODS. PLEASE CHECK “PRIVACY POLICY” AT THE BOTTOM OF EVERY SITE OF WWW.RFINGER.COM. IF YOU HAVE FURTHER QUESTIONS CONCERNING SECURITY AND PRIVACY, PLEASE CONTACT US ANYTIME.
9. CONTACT OUR CUSTOMER SERVICE
FOR ALL QUERIES WHICH STILL EXIST AFTER STUDYING THE CONTENT OF OUR WEBSITE AND CUSTOMER SERVICE SECTION, PLEASE CONTACT OUR CUSTOMER SERVICE UNDER
TEOFIT BY NEUES
Z.HD. NEUES
KONSTANZERSTRASSE 5
8280 KREUZLINGEN
SWITZERLAND
CONTACT@TEOFIT.COM
WE WILL BE AT YOUR SERVICE AND TRY TO REPLY YOUR EMAIL WITHIN 24 HOURS.
TEOFIT BY NEUES
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Cancellation policy & cancellation form
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Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed:
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A. Cancellation policy
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Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.
To exercise your right of withdrawal, you must (Teofit by Neues, Konstanzerstrasse 5, 8280 Kreuzlingen , Schweiz, email: contact@teofit.com) by means of a clear statement (eg. a letter or e-mail sent by post) informing you of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you withdraw from this contract, we shall reimburse you for any payments we have received from you without delay and at the latest within fourteen days from the date on which we received notice of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
You bear the immediate costs of returning the goods. The direct costs of the return are estimated with regard to such goods, which can not normally be returned to us by mail due to their nature (forwarding goods), for each such goods to a maximum of about 6.90 euros.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.
Exclusion or premature termination of the right of withdrawal
The right of revocation expires prematurely in contracts for the delivery of sealed goods, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
General information
1) Please avoid damage and contamination of the goods. Please return the goods in their original packaging with all accessories and all packaging components back to us. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against transport damage.
2) Please do not return the goods to us unfree.
3) Please note that the above-mentioned items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
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B. Withdrawal form
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If you want to revoke the contract, please fill out this form and send it back.
At
TeoFit by Neues, Konstanzerstrasse 5, 8280 Kreuzlingen , schweiz, email: contact@teofit.com
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of the consumer (s)
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Address of the consumer (s)
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Signature of the consumer (s) (only when notified on paper)
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date
(*) Delete as appropriate
Dispute settlement
The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr. You can find our email address in the imprint above.
We are not willing or obliged to participate in dispute resolution proceedings before
a consumer arbitration board.
